Peppermint Place | ABN 38 630 951 003 Last updated: May 2026
Our Commitment to Your Privacy
At Peppermint Place, the families who trust us with their children and loved ones are everything. That trust extends to how we handle your personal information — with the same care, honesty, and respect we bring to everything we do.
This Privacy Policy explains what information we collect, why we collect it, how we protect it, and your rights regarding your personal data. We're committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
If you have any questions at all, please don't hesitate to reach out: support@peppermintplace.com.au
Who We Are
Peppermint Place is an NDIS-registered disability support service operating from 57 Dohles Rocks Rd, Kallangur, Queensland. We provide capacity building programs, holiday programs, and adult day programs for children, teens, and adults with disabilities.
As a provider of health and disability support services, we are bound by the Privacy Act 1988 regardless of business size, and we take that responsibility seriously.
What Information We Collect
Personal Information
- Names and contact details of participants and family members/guardians
- Emergency contact information
- Communication and correspondence with our team
Sensitive Information
Because of the nature of our services, we also collect sensitive information including:
- Disability diagnoses and support needs
- Health and medical information (conditions, medications, allergies)
- NDIS plan details (plan number, funding categories, plan management details)
- Behavioural support plans and strategies
- Communication methods and individual support requirements
We only collect sensitive information that is necessary to provide safe, individualised support — and we only collect it with your knowledge and consent.
How We Collect Your Information
We collect information in the following ways:
- Enquiry and enrollment forms submitted through our website (via Gravity Forms)
- Digital consent and service agreement documents (via SignNow)
- Email and phone communications with our team
- In-person conversations during visits and program delivery
- Newsletter signup through our website (via MailPoet)
- NDIS documentation provided directly by families, plan managers, or support coordinators
Why We Collect Your Information
We use your information to:
- Assess whether our programs are suitable for your child or family member
- Develop and deliver safe, individualised support
- Communicate with you about programs, bookings, and your child's progress
- Fulfil our obligations as a registered NDIS provider
- Send program updates and newsletters (only with your explicit consent — and you can unsubscribe at any time)
- Comply with legal and regulatory requirements
We will never use your information for purposes beyond what it was collected for without your consent.
How We Store and Protect Your Information
We take data security seriously. Your information is protected through:
- Secure website storage protected by Wordfence security software
- Encrypted form submissions through Gravity Forms
- Secure digital document management via SignNow
- Restricted access — only authorised Peppermint Place team members can access participant information
- Password-protected systems and responsible data handling practices
A Note on Overseas Storage
Our website is hosted on servers managed by KnownHost, a US-based hosting provider. This means some of your data may be stored or processed outside of Australia. We have taken reasonable steps to ensure KnownHost maintains appropriate data security standards. By using our website and services, you acknowledge that your information may be stored on overseas servers.
We do not otherwise transfer your personal information overseas.
Who We Share Your Information With
Your privacy matters deeply to us. We do not sell, rent, or trade your personal information — ever.
We may share your information in the following limited circumstances:
NDIS and regulatory bodies: As a registered NDIS provider, we may be required to share certain information with the NDIS Commission or the National Disability Insurance Agency (NDIA) to meet our compliance obligations.
With your explicit consent: If you ask us to liaise with a support coordinator, plan manager, therapist, or any other third party, we will do so only with your clear, informed consent.
Legal requirements: In rare circumstances where we are legally required to disclose information (for example, to emergency services or by court order), we will comply with that obligation.
We will always tell you if we need to share your information for a reason not listed here, and we will seek your consent first.
Cookies and Website Analytics
Our website uses Google Analytics to help us understand how visitors use our site. This tool collects anonymised data about pages visited, time spent on site, and general geographic location. It does not identify you personally.
We do not use any social media tracking pixels on our website.
You can opt out of Google Analytics tracking at any time by installing the Google Analytics Opt-out Browser Add-on.
Email Communications
If you subscribe to our newsletter or program updates through our website, your email address is managed through MailPoet, which stores subscriber data on our website's server. We will only send you communications you've opted in to receive, and every email includes an easy unsubscribe option.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request corrections if any information is inaccurate, incomplete, or out of date
- Withdraw consent for communications such as newsletters at any time
- Request deletion of your information, subject to our legal obligations to retain certain records
To exercise any of these rights, please contact us at support@peppermintplace.com.au and we will respond within a reasonable timeframe.
Privacy Complaints
If you have a concern about how we've handled your personal information, please contact us first so we can try to resolve it:
Email: support@peppermintplace.com.au Phone: 0480 554 324
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.
If you're not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: oaic.gov.au
- Phone: 1300 363 992
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website, with the date of last update noted at the top of this page. For significant changes, we will notify current families directly.
Contact Us
For any privacy-related questions, requests, or concerns:
Peppermint Place 57 Dohles Rocks Rd, Kallangur QLD Email: support@peppermintplace.com.au Phone: 0480 554 324 ABN: 38 630 951 003
Through support and connection, we grow — and that includes your trust in how we care for your information.